Teddy's Property Care collects only the information we need to quote, schedule, and take care of your home, and we never sell it. This policy explains what we collect, how we use it, and the choices you have.

It covers our website (teddyspropertycare.com) and the calls, texts, and emails you trade with us. When this policy says "we," "us," or "our," it means Teddy's Property Care, a home services company serving Savannah and the surrounding Lowcountry.

Effective date: 11/10/2026

Information we collect

We collect what you give us, what we record while serving your home, and basic data from visits to our website.

Information you give us

  • Contact details: your name, phone number, email address, and service address when you request a quote, book a service, or call or text us

  • Property details: notes about your home, gate or access codes, pets, photos you send us, and your service preferences

  • Billing details: your billing address and payment information, entered through our payment processor (see Payments below)

  • Your email address, if you join our mailing list

  • Anything you share with us in calls, texts, emails, reviews, or social media messages

Information we record while serving you

  • Quotes, invoices, appointment history, and notes about the work we've done

  • Before-and-after photos of our work at your property

  • Records of calls and texts with our business line, which may include call recordings or transcripts

Information collected automatically

  • Your device and browser type, IP address, the pages you view, and how you found our site, collected through cookies and similar tools (see Cookies, analytics, and advertising below)

How we use your information

We use your information to run your service and our business, and nothing beyond that.

  • Answer your quote requests and schedule your service

  • Do the work, and send appointment reminders, arrival notices, invoices, and receipts

  • Process payments and manage recurring care plans

  • Follow up after a job and ask how we did, including requests for reviews

  • Send seasonal reminders and occasional offers, but only if you've opted in (you can unsubscribe anytime)

  • Understand how people find our website and see whether our advertising is working

  • Protect our customers, our crew, and our business, and follow the law

We may share before-and-after photos of our work in our marketing. We never show your house number, street, or anything else that identifies you or your home without your permission.

Text messaging (SMS)

We only text you if you've given us your mobile number and agreed to receive texts, and we never share your mobile information for marketing.

  • What we send: quote follow-ups, appointment confirmations and reminders, arrival notices, invoices and payment reminders, and requests for feedback. If you separately opt in, we may also send seasonal reminders and occasional offers.

  • How often: Message frequency varies based on your service.

  • Cost: Message and data rates may apply.

  • Opting out: Reply STOP to any message to stop receiving texts from us. Reply HELP for help, or call us at (912) 737-6354.

  • No purchase required: Agreeing to receive texts is not a condition of buying any service.

Your mobile information stays with us. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as our phone and texting provider, is permitted. All other categories of sharing in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Cookies, analytics, and advertising

Our website uses cookies so it works properly, so we can see how visitors use it, and so we can show our ads to people who've visited.

  • Squarespace, our website host, sets cookies the site needs to run and collects basic visitor statistics. See Squarespace's privacy policy.

  • Meta Pixel: We use the Meta Pixel to measure how our Facebook and Instagram ads perform and to show our ads to people who have visited our site. Meta may collect details like your IP address, browser, and the pages you visit, and uses them under Meta's privacy policy.

Your choices: You can block or delete cookies in your browser settings, change your ad preferences in your Facebook or Instagram settings, or opt out of interest-based ads from many companies at optout.aboutads.info. Our site does not currently respond to browser "Do Not Track" signals.

How we share information

We never sell your personal information or share it with anyone for their own marketing. We share it only with the companies that help us run Teddy's, and only what each one needs to do its job:

  • Jobber: scheduling, quotes, invoicing, customer records, and payment processing

  • Quo: our business phone calls and text messages

  • Squarespace: our website, forms, and mailing list

  • Meta: measuring our Facebook and Instagram ads (see Cookies, analytics, and advertising)

  • Email and bookkeeping providers: sending and storing our business email and keeping our books

  • Our crew and any subcontractors: the address, access notes, and job details needed to do your service

  • Our accountant and attorney: when needed for taxes, legal advice, or audits, under a duty of confidentiality

We may also share information when the law requires it, to protect the safety or rights of our customers, crew, or business, or as part of a sale or merger of our business. Your mobile number and texting consent are never shared for marketing (see Text messaging above).

Payments

We never see or store your full card or bank account number. Payments are handled through Jobber's secure payment processing, and any online shop orders go through Squarespace's checkout partners. These providers protect your payment details under industry security standards (PCI DSS) and their own privacy policies.

How long we keep it and how we protect it

We keep your information while you're a customer, and afterward only as long as we need it for taxes, warranties, and legal records. Billing records are generally kept for [7] years. Mailing list addresses are removed when you unsubscribe.

We protect your information with reasonable safeguards, like password-protected accounts and limiting access to the people who need it to serve you. No system is perfectly secure, but we take care of your information the way we take care of your home.

Your choices

You can ask to see, correct, or delete your information at any time, and we'll respond within 30 days.

  • See or correct your information: email or call us and we'll send you what we have or fix it.

  • Delete your information: we'll delete it, except records we're required to keep for taxes or legal reasons.

  • Stop emails: click "unsubscribe" at the bottom of any marketing email.

  • Stop texts: reply STOP to any text.

  • Limit cookies and ads: see Cookies, analytics, and advertising above.

Because we don't sell personal information, there's nothing to opt out of on that front.

Children's privacy

Our website and services are meant for adults. We don't knowingly collect information from children under 13, and if we learn we have, we'll delete it.

Changes to this policy

We may update this policy as Teddy's grows or adds new tools. When we do, we'll change the effective date at the top, and for significant changes we'll post a notice on our website or let customers know directly.

Contact us

Questions about this policy or your information? Give us a call or drop us a line.

  • Teddy's, LLC

  • Email: info@teddyspropertycare.com

  • Phone or text: (912) 737-6354

  • Hours: Monday to Saturday, 7am to 7pm

  • Serving Savannah and the surrounding Lowcountry